Live Platform

PayGo · User Roles & Capabilities

Every actor in the platform — from the platform owner at the top to the end customer at the bottom — and exactly what they can do.

Platform Owner

PayGo Solar · Operates the entire platform infrastructure

Hosts all services Creates tenants Manages API keys Configures REA API SMS gateways Full audit log System health

System Admin

All tenants
  • Onboard new solar companies
  • Configure REA Prospect API
  • Set SMS gateway credentials
  • Generate & revoke API keys
  • Read full platform audit log
  • Monitor all microservices
  • Manage device manufacturers
  • Approve dMRV steps
  • Process payments
  • Edit audit log entries

Business Admin

Own tenant only
  • Access other tenants
  • Change platform SMS settings

Sales Rep

Own tenant
  • Register new customers
  • dMRV Step 3 — contract
  • Record payments
  • Generate PAYGO tokens
  • View assigned customers
  • Approve installations
  • Manage users or devices

Technician

Own tenant
  • dMRV Step 2 — site survey
  • dMRV Step 4 — installation
  • dMRV Step 6 — photos
  • GPS confirmation (auto ≤3m)
  • Assign devices to customers
  • Register customers
  • Approve or reject records

Village Chairman

Assigned areas
  • dMRV Step 1 — community verify
  • Approve via 4-digit PIN
  • View own area customers
  • Mobile app access
  • View other areas
  • Edit any records

M&E Officer

Own tenant · read-only
  • dMRV Step 7 — evaluation
  • Audit all completed records
  • Flag follow-up visits
  • Run impact reports
  • Export CSV data
  • Modify any records
  • Process payments

Customer

Own data only
  • See other customers
  • Generate their own tokens

dMRV Pipeline — 8-Step Workflow

Who owns each step, in order. Step 5 is auto-triggered when GPS accuracy ≤ 3 metres.

1
Community
Approval
Chairman
2
Site
Survey
Technician
3
Contract
Signing
Sales Rep
4
Technical
Installation
Technician
5
GPS
Confirmation
Auto ≤3m
6
Photo
Evidence
Technician
7
Monitoring
& Evaluation
M&E Officer
8
Final
Approval
Biz Admin

Capability Matrix

Role Register customers Process payments Approve dMRV Manage users REA submission Run reports API key access
System Admin
 ✓✕✕ ✓View✓✓
Business Admin
 ✓View✓ Step 8 ✓✓✓✕
Sales Rep
 ✓✓Step 3 ✕✕Own✕
Technician
 ✕✕Steps 2,4,6 ✕✕✕✕
Village Chairman
 ✕✕Step 1 ✕✕✕✕
M&E Officer
 ✕✕Step 7 ✕✕✓✕
Customer
 ✕✕Step 5 ✕✕✕✕